Shipping policy
Shipping Policy
At SylFigure, each piece is prepared with care before it begins its journey to you. Orders are fulfilled and dispatched from China using standard international shipping services. Tracking information is provided where available.
Order Processing
Ready-to-ship items are normally processed within 2–5 business days after payment is confirmed. Made-to-order or specially finished pieces may require approximately 7–15 business days, or the timeframe stated on the relevant product page. Business days do not include weekends or public holidays.
If your order contains items with different processing times, the order will normally ship together once all items are ready unless otherwise agreed.
Shipping Rates
• Free standard international shipping on orders of US$150 or more.
• Standard international shipping: US$9.90 for orders below US$150.
• At this stage, SylFigure offers standard international shipping only. Express or expedited shipping is not currently available.
Shipping promotions shown at checkout may temporarily replace the rates above.
Estimated Transit Times
• Standard international shipping: approximately 7–15 business days after dispatch.
• SylFigure currently offers standard international shipping only; express or expedited delivery is not available.
Transit times are estimates rather than guarantees. Customs inspection, local carrier delays, severe weather, peak holiday periods, remote-area delivery and other circumstances outside our control may extend delivery time.
Tracking
When tracking is available, a shipping confirmation with the tracking number will be sent after dispatch. Tracking events may take several days to update after the parcel leaves our studio.
Delivery Address
Please review your shipping address carefully before placing your order. Contact us as soon as possible if an address needs to be changed. Once a parcel has been handed to the carrier, we may not be able to redirect it. Additional carrier or reshipping charges caused by an incorrect or incomplete address may be charged to the customer.
Lost, Delayed or Damaged Parcels
If your parcel appears to be significantly delayed, please contact us at service@sylfigure.com with your order number. We will help review the tracking information and, where appropriate, open an inquiry with the carrier. If your order arrives visibly damaged, please keep the packaging and contact us promptly with clear photographs of the parcel and item.
Shipping Restrictions
We aim to ship to most countries and regions. However, service may be unavailable to certain destinations because of carrier limitations, customs restrictions, sanctions, remote-area limitations or temporary service suspensions. If we cannot ship an accepted order, we will contact you and refund the affected order.