SylFigure is a small studio creating jewelry shaped like dolls, characters, and miniature figures. Inspired by fairy tales, nostalgia, and imagined worlds, each piece is designed to feel like a tiny sculpture you can wear and collect.

Our pieces are primarily made from 925 sterling silver and may include enamel, ceramic, moissanite, gemstones, or other decorative materials. Please check each product page for its exact materials.

Our jewelry is sculptural and may include hand-finishing, enamel work, stone setting, and individually finished details. Small variations in color, texture, patina, stone appearance, and surface detail are part of each piece’s character.

A chain or cord is included only when expressly stated on the product page. Styling accessories and display props shown in photographs are not included unless specified.

Orders are prepared and dispatched from China using standard international shipping services.

Ready-to-ship items are normally processed within 2–5 business days after payment is confirmed.

Made-to-order or specially finished pieces may require approximately 7–15 business days, or the timeframe stated on the product page.

Standard international shipping costs US$9.90 for orders below US$150.

Orders of US$150 or more qualify for free standard international shipping.

Standard international delivery is estimated at approximately 7–15 business days after dispatch.

Delivery times are estimates and may be affected by customs processing, local carriers, severe weather, peak holiday periods, or remote-area delivery.

Express or expedited shipping is not currently available.

When tracking is available, a shipping confirmation containing the tracking number will be sent after dispatch. Tracking events may take several days to appear after the parcel leaves our studio.

Product prices and shipping charges do not include import duties, customs fees, brokerage charges, or destination-country taxes unless checkout expressly states otherwise.

Any charges assessed by the destination country or delivery carrier are normally the recipient’s responsibility.

Please contact us as soon as possible at service@sylfigure.com.

We can usually cancel or update an order before production or fulfilment begins. Once a customized item has entered production, or once an order has shipped, cancellation or changes may no longer be possible.

You may request a return within 14 calendar days after the order is shown as delivered.

Please contact service@sylfigure.com before returning anything. The item must be unworn, unused, undamaged, and in its original condition with its original packaging and included accessories.

Unless applicable law requires otherwise, personalized or materially customized products, opened hygiene-sensitive items, gift cards, and products marked final sale are not eligible for change-of-mind returns.

For change-of-mind returns, the customer is responsible for return shipping and should use a trackable service.

If the return is required because we sent an incorrect, defective, or damaged item, we will cover reasonable return shipping after the issue has been verified.

Contact service@sylfigure.com within 7 days of delivery.

Please include your order number and clear photographs of the item, packaging, and shipping label. After reviewing the issue, we will offer an appropriate solution, such as repair, replacement, store credit, or refund.

Avoid wearing your jewelry while bathing, swimming, or exercising. Keep it away from perfume, alcohol, cosmetics, chlorine, household cleaners, and other chemicals.

After wearing, wipe it gently with a soft, dry cloth and store it separately in a dry jewelry pouch or box. Avoid strong impacts, bending, dropping, and abrasive polishing, especially around enamel and stone settings.

Sterling silver can naturally develop patina or tarnish through exposure to air, moisture, skin products, and chemicals. This is a normal characteristic of silver.

Gentle cleaning and dry, separate storage will help preserve its finish.

Our jewelry is not a toy and is not suitable for children under 3 years of age because small components may present a choking hazard.

Individual sensitivities to metals and other materials may vary. Discontinue wear if irritation occurs.

Email us at service@sylfigure.com or use the contact form on our Contact Us page.

When asking about an order, please include your order number so we can assist you more efficiently.