Refund policy

Returns & Refund Policy
We hope every SylFigure piece feels special when it reaches you. If something is not right, please contact us and we will do our best to resolve the issue fairly.
Return Window
You may request a return within 14 calendar days after the order is shown as delivered. Please contact service@sylfigure.com before sending anything back. Returns sent without prior authorization may not be accepted.
Return Conditions
To be eligible for a return, the item must be unworn, unused, undamaged and in its original condition, with the original packaging and any included accessories. We may request photographs before authorizing a return.
Non-Returnable Items
Unless required otherwise by applicable consumer law, the following items are not eligible for change-of-mind returns: personalized or customized pieces; made-to-order pieces that have been materially customized for the customer; pierced earrings or other hygiene-sensitive items once their protective packaging has been opened; gift cards; and items marked final sale.
Return Shipping Costs
For change-of-mind returns, the customer is responsible for return shipping and for using a trackable shipping method. Original shipping charges are non-refundable unless the return is due to our error or applicable law requires otherwise.
Defective, Damaged or Incorrect Items
If you receive an item that is defective, damaged in transit or different from what you ordered, please contact us within 7 days of delivery with your order number and clear photos. Once the issue is verified, we will offer an appropriate solution, such as repair, replacement, store credit or refund, and we will cover reasonable return shipping when a return is required.
Refunds
After we receive and inspect an approved return, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund to your account.
Order Cancellations
Please contact us as soon as possible if you wish to cancel an order. We can usually cancel an order before production or fulfilment has begun. Once a made-to-order or customized piece has entered production, cancellation may no longer be possible. Once an order has shipped, it cannot be cancelled and must follow the applicable return process.
Natural Variations & Handmade Character
Because our jewelry is sculptural and may include hand-finishing, enamel, gemstones, ceramic elements or other materials, small variations in surface texture, tone, stone appearance and hand-finished details may occur. These natural variations are part of the character of a handmade piece and are not normally considered defects.